{"id":458,"date":"2014-11-18T09:01:38","date_gmt":"2014-11-18T02:01:38","guid":{"rendered":"http:\/\/bprdhanaadiwerna.co.id\/web\/?page_id=458"},"modified":"2025-09-12T11:42:51","modified_gmt":"2025-09-12T04:42:51","slug":"pengaduan-nasabah","status":"publish","type":"page","link":"https:\/\/bprdhanaadiwerna.co.id\/web\/info\/pengaduan-nasabah\/","title":{"rendered":"Pengaduan Nasabah"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><strong>ALUR CARA PENGADUAN NASABAH<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>PT. BPR DHANA ADIWERNA<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"http:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-1024x576.jpg\" alt=\"\" class=\"wp-image-2527\" srcset=\"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-1024x576.jpg 1024w, https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-300x169.jpg 300w, https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-768x432.jpg 768w, https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-1536x864.jpg 1536w, https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1-600x338.jpg 600w, https:\/\/bprdhanaadiwerna.co.id\/web\/wp-content\/uploads\/2023\/10\/Perpengaduan-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Pengajuan lisan wajib diselesaikan dalam waktu 5 (lima)  hari kerja, Jika tidak terselesaikan maka nasabah wajib mengajukan pengaduan tertulis.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Pengaduan tertulis akan diselesaikan dalam waktu 20 (dua puluh ) hari kerja  dan dapat diperpanjang sampai 20 (dua puluh) hari kerja berikutnya dalam kondisi tertentu.  <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>\u201cApabila Nasabah tidak puas dengan hasil penyelesaian yang disampaikan PT BPR DHANA ADIWERNA, Nasabah dapat melanjutkan upaya penyelesaian pengaduan melalui mediasi Perbankan Bank Indonesia (BI), Fasilitasi Penyelesaian oleh Otoritas Jasa keuangan (OJK) atau melalui alternatif penyelesaian sengketa lainnya.\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ALUR CARA PENGADUAN NASABAH PT. BPR DHANA ADIWERNA Pengajuan lisan wajib diselesaikan dalam waktu 5 (lima) hari kerja, Jika tidak terselesaikan maka nasabah wajib mengajukan pengaduan tertulis. Pengaduan tertulis akan diselesaikan dalam waktu 20 (dua puluh ) hari kerja dan dapat diperpanjang sampai 20 (dua puluh) hari kerja berikutnya dalam kondisi tertentu. \u201cApabila Nasabah tidak &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":81,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-458","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/pages\/458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/comments?post=458"}],"version-history":[{"count":11,"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/pages\/458\/revisions"}],"predecessor-version":[{"id":2862,"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/pages\/458\/revisions\/2862"}],"up":[{"embeddable":true,"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/pages\/81"}],"wp:attachment":[{"href":"https:\/\/bprdhanaadiwerna.co.id\/web\/wp-json\/wp\/v2\/media?parent=458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}